Job Descriptions:     

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Take and accurately process customer orders, providing product recommendations when necessary.
   

Beverage Preparation

• Prepare and serve a variety of coffee and tea beverages according to established recipes and quality standards.
• Operate coffee-making equipment, including espresso machines, grinders, and brewing devices.
   

Quality Control

• Ensure the consistent quality of beverages, paying attention to brewing time, temperature, and presentation.
• Monitor and restock coffee beans, syrups, and other supplies as needed.
   

Customer Engagement

• Engage with customers to enhance their experience, answer questions about menu items, and provide information about coffee varieties and brewing methods.
• Handle customer feedback and resolve any concerns or issues promptly and professionally.
   

Cash Handling

• Process customer payments accurately and efficiently using cash registers or point-of-sale systems.
• Handle cash and provide change to customers in a secure manner.
   

Cleaning and Maintenance

• Maintain cleanliness in the coffee preparation and serving areas, including equipment, countertops, and utensils.
• Perform routine cleaning tasks and follow sanitation guidelines.
   

Upselling and Promotion

• Promote special deals, discounts, or new products to customers.
• Encourage upselling by recommending additional items or specialty beverages.
   

Adherence to Policies

• Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
• Ensure compliance with health and safety regulations.
   

Job Requirements:

Education Level

• A high school diploma or equivalent is typically required.
• Additional coursework or certifications in hospitality, food service, or a related field may be beneficial.
   

Working Experience

• Previous experience as a barista or in a similar customer service role is desirable but not always mandatory.
• Demonstrated experience in handling cash transactions and providing excellent customer service.   

Skills and Abilities

• Focus on providing exceptional customer service to create a positive experience.
• Ability to engage with customers and handle inquiries or special requests.
• Proficiency in preparing a variety of coffee and tea beverages.
• Knowledge of different brewing methods and equipment.
• Excellent communication skills, both verbal and non-verbal.
• Ability to communicate clearly with customers and team members.
• Experience in handling cash transactions and using point-of-sale (POS) systems.
• Accuracy in processing payments and giving change.
• Ability to work collaboratively with other baristas and staff members.
• Support a positive and collaborative team environment.
• Ability to adapt to a fast-paced and dynamic work environment.
• Flexibility in handling various tasks, including customer orders and cleaning duties.
   

Certificates and Qualifications

• While not always mandatory, relevant certifications or training in barista skills can be advantageous.
   

Personal Traits

• Maintain a polished and professional appearance.
• Demonstrate a high level of integrity and ethical behavior.
• Consistent attendance and punctuality.
• Dependable in executing tasks and meeting service deadlines.
• Proactive approach to customer service and task completion.
• Willingness to learn and contribute to a positive work environment.
   

Other Requirements

• Knowledge of coffee varieties, flavor profiles, and brewing techniques.
• Understanding of safety and hygiene regulations in a food service setting.
• Ability to multitask efficiently during peak hours.
• Willingness to engage in continuous learning about new coffee trends and offerings.
   

Benefits:

• Food Ration
• Overtime Pay
• Double Pay
• Replacement Leave
• Travelling Allowance
• Travelling Accommodation
• Mileage Claim
• Employee Referral Scheme
• Attendance Allowance
• Commission
• Hostel
   

If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!

Please submit your resume and cover letter to [email protected]