Job Descriptions:     
 

Operational Management

• Oversee the daily operations of the outlet, ensuring adherence to company standards and policies.
• Manage inventory, order supplies, and maintain optimal stock levels.
   

Team Leadership

• Recruit, train, and supervise staff, fostering a positive and high-performance work culture.
• Conduct regular performance evaluations and provide constructive feedback.
   

Customer Service

• Ensure a high level of customer satisfaction by maintaining excellent service standards.
• Address customer inquiries, concerns, and feedback in a timely and professional manner.
   

Financial Management

• Develop and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profit targets.
• Control costs, including labor, and identify opportunities for revenue growth.
   

Quality Control

• Maintain quality control measures related to food preparation, presentation, and service.
• Ensure compliance with health and safety regulations and hygiene standards.
   

Sales and Marketing

• Implement sales and marketing initiatives to drive customer traffic and increase revenue.
• Collaborate with the marketing team to promote special events and promotions.
   

Communication

• Foster open communication with staff and upper management, providing regular updates on operational activities.
• Collaborate with other departments to ensure seamless coordination.
   

Training and Development

• Conduct training sessions for staff to enhance their skills and knowledge.
• Stay informed about industry trends and new products, sharing insights with the team.
  
   

Job Requirements:

Education Level

• A Bachelor's degree in business, hospitality management, or a related field is typically required.
• Relevant coursework or certifications in restaurant or hospitality management can be beneficial.
   

Working Experience

• 3-5 years of experience in a managerial role within the hospitality or food and beverage industry.
• Demonstrated experience in progressively responsible roles, preferably with experience in restaurant or outlet management.
   

Skills and Abilities

• Proven ability to manage day-to-day operations of a restaurant or outlet.
• Knowledge of restaurant procedures, including kitchen operations, front-of-house management, and customer service.
• Ability to lead and motivate a team of staff in a high-paced environment.
• Foster a positive and collaborative team culture.
• Focus on delivering excellent customer service and ensuring customer satisfaction.
• Handle customer feedback and resolve issues promptly.
• Understanding of budgeting, cost control, and financial reporting.
• Ability to manage financial resources effectively.
• Excellent communication skills, both written and verbal.
• Ability to effectively communicate with staff, customers, and superiors.
• Implement strategies to drive sales and increase customer engagement.
• Collaborate with marketing teams to promote special events or offers.
   

Certificates and Qualifications

• While not always mandatory, certifications or coursework in restaurant management or hospitality can be advantageous.
   

Personal Traits

• Maintain a polished and professional appearance and demeanor.
• Demonstrate a high level of integrity and ethical behavior.
• Consistent attendance and punctuality.
• Dependable in executing outlet plans and meeting operational targets.
• Proactive approach to leadership and supporting strategic initiatives.
• Willingness to take on additional responsibilities as needed.
• Ability to adapt to changing customer preferences and industry trends.
• Make informed decisions based on customer feedback and market dynamics.
   

Other Requirements

• Knowledge of food safety and hygiene regulations.
• Familiarity with inventory management and ordering processes.
• Experience in scheduling and staff management.
• Strong problem-solving skills for addressing operational challenges.

Benefits:

• Medical Allowance
• Food Ration
• Double Pay
• Replacement Leave
• Travelling Allowance
• Travelling Accommodation
• Mileage Claim
• Employee Referral Scheme
• Attendance Allowance
• Commission
• Car Coupon
• Phone Allowance
• Hostel
   

If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!

Please submit your resume and cover letter to [email protected]