Job Descriptions:     

Customer Service

• Greet and assist customers in a courteous and friendly manner. 
• Take food and beverage orders, providing recommendations and answering customer inquiries. 
   

Order Fulfillment

• Serve food and beverages promptly and accurately to customer tables. 
• Monitor dining areas to ensure customers have everything they need. 
   

Cash Handling   

• Operate cash registers or point-of-sale systems to process customer payments. 
• Provide change and receipts to customers, handling cash transactions securely. 
   

Menu Knowledge

• Have a thorough understanding of the menu items, including ingredients, preparation methods, and special offerings. 
• Inform customers about daily specials, promotions, and discounts. 
   

Upselling

• Encourage upselling by recommending additional items or special dishes. 
• Promote dessert, beverage, or other add-on sales to enhance the overall customer experience. 
   

Cleaning and Maintenance

• Maintain cleanliness in the dining area, including clearing tables, cleaning surfaces, and ensuring a tidy environment. 
• Assist with routine cleaning tasks and adhere to sanitation guidelines. 
   

Customer Engagement

• Engage with customers to ensure satisfaction, address concerns, and handle feedback professionally. 
• Create a positive and welcoming atmosphere for customers. 
   

Adherence to Policies

• Follow company policies, procedures, and standards related to food safety, hygiene, and customer service. 
• Ensure compliance with health and safety regulations. 
   

Job Requirements:

Education Level

• A high school diploma or equivalent is typically required.
• Additional coursework or certifications in hospitality, customer service, or a related field may be beneficial.
   

Working Experience

• Previous experience as a waiter or cashier, or in a similar customer service role, is desirable but not always mandatory.
• Demonstrated experience in handling cash transactions and providing excellent customer service.
   

Skills and Abilities

• Focus on providing exceptional customer service to create a positive dining experience.
• Ability to engage with customers, take orders, and address inquiries.
• Proficiency in taking accurate food and beverage orders from customers.
• Knowledge of menu items and ability to make recommendations.
• Experience in handling cash transactions and using point-of-sale (POS) systems.
• Accuracy in processing payments, giving change, and issuing receipts.
• Excellent communication skills, both verbal and non-verbal.
• Ability to communicate clearly with customers, kitchen staff, and team members.
• Ability to work collaboratively with other waitstaff, kitchen staff, and management.
• Support a positive and collaborative team environment.
• Ability to multitask efficiently during busy dining hours.
• Juggle responsibilities related to serving tables and handling cash transactions.
   

Certificates and Qualifications

• While not always mandatory, relevant certifications or training in customer service, food safety, or hospitality can be advantageous.
   

Personal Traits

• Maintain a polished and professional appearance.
• Demonstrate a high level of integrity and ethical behavior.
• Consistent attendance and punctuality.
• Dependable in executing tasks and meeting service deadlines.
• Proactive approach to customer service and task completion.
• Willingness to learn and contribute to a positive work environment.
   

Other Requirements

• Knowledge of menu items, ingredients, and dietary restrictions.
• Understanding of safety and hygiene regulations in a food service setting.
• Ability to handle customer inquiries, complaints, and special requests.
• Willingness to engage in continuous learning about new menu offerings and promotions.
   

Benefits:

• Food Ration
• Overtime Pay
• Double Pay
• Replacement Leave
• Travelling Allowance
• Travelling Accommodation
• Mileage Claim
• Employee Referral Scheme
• Attendance Allowance
• Commission
• Hostel
   

If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!

Please submit your resume and cover letter to [email protected]