Job Descriptions:
Customer Service
- Greet and assist customers in a friendly and professional manner.
- Take food and beverage orders, providing recommendations and answering customer inquiries.
Order Fulfillment
- Serve food and beverages promptly and accurately to customer tables.
- Monitor dining areas to ensure customers have everything they need.
Cash Handling
- Operate cash registers or point-of-sale systems to process customer payments.
- Provide change and receipts to customers, handling cash transactions securely.
Menu Knowledge
- Have a thorough understanding of the menu items, including ingredients, preparation methods, and special offerings.
- Inform customers about daily specials, promotions, and discounts.
Upselling
- Encourage upselling by recommending additional items or special dishes.
- Promote dessert, beverage, or other add-on sales to enhance the overall customer experience.
Cleaning and Maintenance
- Maintain cleanliness in the dining area, including clearing tables, cleaning surfaces, and ensuring a tidy environment.
- Assist with routine cleaning tasks and adhere to sanitation guidelines.
Customer Engagement
- Engage with customers to ensure satisfaction, address concerns, and handle feedback professionally.
- Create a positive and welcoming atmosphere for customers.
Adherence to Policies
- Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
- Ensure compliance with health and safety regulations.
Job Requirements：
Education Level
- A high school diploma or equivalent is typically required.
- Additional coursework or certifications in hospitality, customer service, or a related field may be beneficial.
Working Experience
- Previous experience as a waiter or cashier, or in a similar customer service role, is desirable but not always mandatory.
- Demonstrated experience in handling cash transactions and providing excellent customer service.
Skills and Abilities
- Focus on providing exceptional customer service to create a positive dining experience.
- Ability to engage with customers, take orders, and address inquiries.
- Proficiency in taking accurate food and beverage orders from customers.
- Experience in handling cash transactions and using point-of-sale (POS) systems.
- Accuracy in processing payments, giving change, and issuing receipts.
- Excellent communication skills, both verbal and non-verbal.Ability to communicate clearly with customers, kitchen staff, and team members.
- Ability to work collaboratively with other waitstaff, kitchen staff, and management.
- Support a positive and collaborative team environment.
- Ability to multitask efficiently during busy dining hours.
- Juggle responsibilities related to serving tables and handling cash transactions.
Certificates and Qualifications
- While not always mandatory, relevant certifications or training in customer service, food safety, or hospitality can be advantageous.
Personal Traits
- Maintain a polished and professional appearance.
- Demonstrate a high level of integrity and ethical behavior.
- Consistent attendance and punctuality.
- Dependable in executing tasks and meeting service deadlines.
- Proactive approach to customer service and task completion.
- Willingness to learn and contribute to a positive work environment.
Other Requirements
- Knowledge of menu items, ingredients, and dietary restrictions.
- Understanding of safety and hygiene regulations in a food service setting.
- Ability to handle customer inquiries, complaints, and special requests.
- Willingness to engage in continuous learning about new menu offerings and promotions.
Benefits:
- Food Ration
- Overtime Pay
- Double Pay
- Replacement Leave
- Travelling Allowance
- Travelling Accommodation
- Mileage Claim
- Employee Referral Scheme
- Attendance Allowance
- Commission
- Hostel
If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!
Please submit your resume and cover letter to [email protected]
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