Bartender/Barista

Location: Sibu, Sarawak, Malaysia

Salary: RM1,650 - RM1,800

Posted at: Apr 24, 2024

Job Descriptions:     

Customer Service

  • Greet and assist customers in a friendly and professional manner.
  • Take and accurately process customer orders, providing product recommendations when necessary.
     

Beverage Preparation

  • Prepare and serve a variety of coffee and tea beverages according to established recipes and quality standards.
  • Operate coffee-making equipment, including espresso machines, grinders, and brewing devices.
     

Quality Control

  • Ensure the consistent quality of beverages, paying attention to brewing time, temperature, and presentation.
  • Monitor and restock coffee beans, syrups, and other supplies as needed.
     

Customer Engagement

  • Engage with customers to enhance their experience, answer questions about menu items, and provide information about coffee varieties and brewing methods.
  • Handle customer feedback and resolve any concerns or issues promptly and professionally.
     

Cash Handling

  • Process customer payments accurately and efficiently using cash registers or point-of-sale systems.
  • Handle cash and provide change to customers in a secure manner.
     

Cleaning and Maintenance

  • Maintain cleanliness in the coffee preparation and serving areas, including equipment, countertops, and utensils.
  • Perform routine cleaning tasks and follow sanitation guidelines.
     

Upselling and Promotion

  • Promote special deals, discounts, or new products to customers.
  • Encourage upselling by recommending additional items or specialty beverages.
     

Adherence to Policies

  • Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
  • Ensure compliance with health and safety regulations.
     

 

Job Requirements:

 

Education Level

  • A high school diploma or equivalent is typically required.
  • Additional coursework or certifications in hospitality, food service, or a related field may be beneficial.
     

Working Experience

  • Previous experience as a barista or in a similar customer service role is desirable but not always mandatory.
  • Demonstrated experience in handling cash transactions and providing excellent customer service.   

 

Skills and Abilities

  • Focus on providing exceptional customer service to create a positive experience.
  • Ability to engage with customers and handle inquiries or special requests.
  • Proficiency in preparing a variety of coffee and tea beverages.
  • Knowledge of different brewing methods and equipment.
  • Excellent communication skills, both verbal and non-verbal.
  • Ability to communicate clearly with customers and team members.
  • Experience in handling cash transactions and using point-of-sale (POS) systems.
  • Accuracy in processing payments and giving change.
  • Ability to work collaboratively with other baristas and staff members.
  • Support a positive and collaborative team environment.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Flexibility in handling various tasks, including customer orders and cleaning duties.
     

Certificates and Qualifications

  • While not always mandatory, relevant certifications or training in barista skills can be advantageous.
     

Personal Traits

  • Maintain a polished and professional appearance.
  • Demonstrate a high level of integrity and ethical behavior.
  • Consistent attendance and punctuality.
  • Dependable in executing tasks and meeting service deadlines.
  • Proactive approach to customer service and task completion.
  • Willingness to learn and contribute to a positive work environment.
     

Other Requirements

  • Knowledge of coffee varieties, flavor profiles, and brewing techniques.
  • Understanding of safety and hygiene regulations in a food service setting.
  • Ability to multitask efficiently during peak hours.
  • Willingness to engage in continuous learning about new coffee trends and offerings.
     

Benefits:

  • Food Ration
  • Overtime Pay
  • Double Pay
  • Replacement Leave
  • Travelling Allowance
  • Travelling Accommodation
  • Mileage Claim
  • Employee Referral Scheme
  • Attendance Allowance
  • Commission
  • Hostel
     

If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!

Please submit your resume and cover letter to [email protected]