Job Descriptions:
Operational Oversight
- Provide strategic direction and guidance to store managers within the designated area.
- Oversee day-to-day operations to ensure compliance with company policies, standards, and operational procedures.
Financial Management
- Develop and manage budgets for each outlet, monitoring financial performance against targets.
- Analyze financial reports, identify trends, and implement strategies to maximize revenue and profitability.
Team Leadership and Development
- Recruit, train, and mentor store managers and staff members.
- Foster a culture of excellence, teamwork, and customer focus within the area.
Customer Satisfaction
- Champion a customer-centric approach, ensuring a consistently high level of service across all outlets.
- Address customer feedback, implement improvements, and drive initiatives to enhance overall customer satisfaction.
Quality Control and Compliance
- Monitor and enforce quality control measures related to food preparation, safety, and hygiene.
- Ensure compliance with health and safety regulations and maintain high standards of cleanliness and presentation.
Strategic Planning
- Stay informed about market trends, competitor activities, and customer preferences within the designated area.
- Collaborate with the corporate team to develop and implement strategic initiatives for business growth.
Communication and Collaboration
- Establish and maintain effective communication channels with store managers, corporate teams, and other area managers.
- Collaborate on cross-functional projects and share best practices for continuous improvement.
Performance Analysis and Reporting
- Regularly review performance metrics and key performance indicators for each outlet.
- Provide detailed reports to senior management, highlighting successes and recommending improvements.
Job Requirements:
Education Level
- A Bachelor's degree in business, management, marketing, or a related field is typically required.
- An advanced degree such as a Master's or MBA can be advantageous.
Working Experience
- 5-7 years of experience in a management or leadership role.
- Demonstrated experience in progressively responsible roles, preferably in the same or related industry.
- Experience in overseeing multiple locations within a designated area.
Skills and Abilities
- Proven ability to lead and motivate teams across multiple locations.
- Foster a positive and collaborative organizational culture.
- Ability to oversee and optimize day-to-day operations within the designated area.
- Develop and implement efficient operational processes.
- Strong financial management skills, including budgeting and financial analysis.
- Ability to analyze financial data to inform strategic and operational decisions.
- Excellent written and verbal communication skills.
- Ability to effectively communicate area goals and performance to internal and external stakeholders.
- Understanding of sales and marketing principles to drive area growth.
- Implement strategies to increase market share and revenue.
- Build and maintain relationships with clients, partners, and key stakeholders within the designated area.
- Represent the organization at local events and with the media.
Certificates and Qualifications
- While not always mandatory, relevant certifications in management or business administration can be beneficial.
Personal Traits
- Maintain a polished and professional appearance and demeanor.
- Demonstrate a high level of integrity and ethical behavior.
- Consistent attendance and punctuality.
- Dependable in executing area plans and meeting deadlines.
- Proactive approach to area leadership and strategic initiatives.
- Willingness to take calculated risks and explore new opportunities.
- Ability to collaborate with other area managers, regional managers, and department heads.
- Foster a positive and collaborative team environment.
- Ability to adapt to changing business landscapes and make informed decisions accordingly.
Other Requirements
- Strong project management skills for overseeing area initiatives.
- Understanding of relevant industry-specific regulations and compliance standards.
- Experience in stakeholder management, including interaction with senior leadership, clients, and other key stakeholders.
- Familiarity with local market trends and competition within the designated area.
Benefits:
- Medical Claim
- Food Ration
- Replacement Leave
- Travelling Allowance
- Travelling Accommodation
- Employee Referral Scheme
- Car Coupon
- Phone Allowance
- Hostel
- Petrol Allowance
If you're excited about the opportunity to join our team and make a difference, we'd love to hear from you!
Please submit your resume and cover letter to [email protected]